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General
These are the terms of business that will govern any contract between you and HealthQuest Ltd (we, us) created through the use of this website. They do not affect your statutory rights.
Prices and specifications are subject to change and you should confirm in writing any particular aspects that are important to you. The information we publish has been validated as far as we reasonably can but it is given without any liability whatsoever.
The products presented and sold through this website are NOT medicines and should not be used as such. Questions relating to prevention and treatment of any illnesses should be directed to a healthcare professional as we cannot answer such questions.
The products presented on this website use natural oils, essential oils, herbs and other substances. There may be some individuals who may be sensitive or allergic to some of these substances. The onus is on the purchaser to check the ingredients prior to purchase.
These terms and conditions are subject to change from time to time.
Capacity to contract
You must be able to enter into a legal contract if you wish to order from this website. To do so, you have to be at least 18 years old, have the means to pay for the goods and be satisfied as to the suitability of the products being purchased for your intended use.
Acceptance of Order
We will only have accepted your order after receiving full payment and sending you a confirmation message. We are not obliged to accept all orders placed. A legal contract will exist once we have accepted your order.
We may run security checks to verify data supplied and we may refuse orders based on the results of such a check.
Cancellation of Order
It may be that we are unable to supply a particular item after having accepted an order. It may be that we have made an error in pricing or specification published or informed in other ways. In this case, we may refund your payment and cancel your order without any further liability whatsoever.
It may be that you wish to cancel the order before having received the goods. You are free to do so at any time. However, should we have despatched the goods, you must return them unopened before we will refund your payment. In this instance, you will still be responsible for all carriage charges incurred.
Prices and Payments
Prices are in English Pounds (Sterling, GBP). All prices on the website include 17.5% VAT where applicable. Product prices do not include delivery charges.
We can price for trade (excluding VAT), for export (no VAT) or for EC trade supply. We can price in Euro or US Dollars upon request. However, all such business is to be transacted by fax or mail or email and not through this website.
Payment is deemed made once we receive cleared funds in our account or successfully charge your debit or credit card. We may refuse an order if security checks show a discrepancy in information supplied to us.
Change of Mind
You may change your mind within 7 days of receiving goods, ordered from this website, at the latest. If you do so, you will be refunded the full amount paid providing that we receive back the goods unopened and unused and in saleable condition. This is applicable to UK residents only.
Returns Policy
Goods are not supplied on a trial basis and will not be exchanged or refunded unless there is a manufacturing fault or the product has developed a fault subsequent to delivery that would not reasonably be expected and is preventing proper use of the product. In no circumstances would consumable products be replaced or refunded once used or if any security seal has been broken.
Delivery
Delivery is by First Class Post or 48 hour courier. Charges are as indicated at the time of order. We aim to despatch orders within 2 working days of receipt of payment however delivery times are not guaranteed.
Standard charges are for mainland UK delivery only and exclude the highlands and some other parts of north Scotland.
Delivery charges to mainland UK are £0.95 for 1 item, £1.95 for 2 items or £2.95 for 3 or more items. For delivery of goods outside of mainland UK, please contact us for a quote.
It is your responsibility to be able to accept delivery. We will not be held responsible after delivery has been attempted once. Delivery will only be made to the address as given on your order.
If goods have not been received within 4 working days from receiving our confirmation message, you must inform us promptly. A delay in informing us may hamper investigation and claim settlement.
Damage in Delivery
If you think that the goods have been damaged in transit, you must retain the packaging and the goods for inspection until such time as we settle the matter. In such cases, you must inform us within 3 days of receipt.
Warranty
All products are warranted to remain usable for a period of one year from the date of despatch provided proper care has been taken in storage and handling.
Intellectual Property
All copyright in this site is vested with HealthQuest unless otherwise specified. All registered trademarks are used with the consent of the owner. You may not use the information on this site for non-personal, commercial reasons without written consent from HealthQuest or the respective owners. We will prosecute piracy to the fullest extent possible.
Liability
We shall not be liable for any loss, damage, expense or injury direct or consequential howsoever caused through information or product supplied, supplied late or not supplied.
We may provide links to other organisations but do not in any way endorse them or take any responsibility for their content.
Force Majeure
We cannot be held responsible for factors outside our control affecting the execution of our duties. In such circumstances, we may cancel the order and refund any payment made.
Privacy (DPA)
We will not sell or distribute your details to any other company without your consent. We will use your details to contact you with further product information from time to time unless you inform us not to do so.
Proper Law
All dealings shall be governed by English Law and subject to jurisdiction of English Courts.
Contact Details
Our address is HealthQuest Ltd, Premier House, 112 Statio Road, Edgware, Middx HA8 7BJ, U.K. (Company registration number is 3529248; VAT registration number is 714 3588 32.)
Our fax number is +44 (0)20 8952 5454, our telephone number is +44 (0)20 8952 2020. Email address is info@healthquest.co.uk. Our office hours are Monday to Friday, 9:30 am to 5:30 pm.
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